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Old 09-08-2005, 10:56 PM
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Bob Smith Bob Smith is offline
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Approach the retailer you purchased from and explain the situation. "You overcharged me causing my account to bounce, if I wasnt overcharged there would be no overdraft fee, and along with that when my order finally did arrive, it was incorrect. I would like to know what you guys are going to do to rectify the situation." Be nice about it, unless they say they arent going to do anything. If you are talking to a customer service person and they say "were not going to help you," then ask to speak to the manager. Explain the situation again (be nice) and again ask what they are going to do to correct this. If that person says nothing, then its on to Step 2.

If your debit card is a Visa or Mastercard (rather than just he local bank card), then talk to them and explain the situation. There should be protections in place to prevent situations like this from happenning. If that doesnt work, then the final thing would be to call back the retailer, chew them a new one and demand that they fix the problem (no more Mr Nice Guy here). If they still say no, then youre pretty much screwed. And if they dont correct it, file a claim with the Better Business Bureau, and let the retailer know you are going to do this. They'll find out anyway, but it could be a bargaining item.
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